Introduction

Menora We2 Auto Detailing Studio operates two studios in Kerala — Thekkekkara Road, Irinjalakuda and Bypass Road, Mannuthy, Thrissur — along with our website, we2autodetailing.com. When you submit an enquiry, call us, or message us on WhatsApp, you share personal information with us. This policy explains what we collect, how we use it, and the rights you have over it. It is a statement of our practices, not legal advice.

Information We Collect

We collect your name, phone number, email, and location when you contact us, along with any vehicle details or messages you choose to share. Our website also automatically records basic technical data such as your IP address, browser type, and pages visited. We never ask for financial details or government ID numbers through our website.

How We Use Your Information

Your information is used only to respond to enquiries, provide quotes, schedule appointments, send service updates, improve our website, and meet legal record-keeping requirements in India. We do not sell or share your personal information with marketers.

Legal Basis for Processing

We process your data based on your consent (when you contact us), contractual need (when you book a service), legitimate interest (improving our website), and legal obligation (tax and billing records). You may withdraw consent at any time.

Cookies & Analytics

Our website may use cookies and tools like Google Analytics to understand how visitors use the site. This data is aggregated and does not identify you personally. You can block or delete cookies in your browser settings without affecting how the site works.

Third-Party Services

We use trusted providers such as Google (Analytics, Maps, Business Profile), WhatsApp Business, and our website host. Each receives only the data needed for its function and operates under its own privacy policy.

Data Security & Retention

We use secure connections, restricted access, and protected systems to safeguard your information. Data is kept only as long as needed — enquiry details until resolved, billing records as required by Indian law — and then deleted or anonymised. If a breach ever affects you, we will notify you as required by law.

Your Rights

You may access, correct, or request deletion of your personal data, withdraw consent, or raise a grievance at any time by contacting us. We respond promptly and free of charge.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect information from anyone under 18 and will delete such data if brought to our attention.

DPDP Act (India) Compliance

We follow the principles of India's Digital Personal Data Protection Act, 2023: lawful purpose, consent-based collection, reasonable safeguards, and respect for your rights to access, correct, and erase your data. If you are unsatisfied with our response to a grievance, you may approach the Data Protection Board of India.

GDPR & International Visitors

Our website is intended primarily for customers in India, and data is processed here. Visitors from the EU/EEA have additional GDPR rights, including data portability, restriction of processing, and the right to complain to a local supervisory authority. We apply the same care to all visitors regardless of location.

Policy Updates

We may update this policy from time to time and will revise the date above when we do. Continued use of the website means you accept the updated policy.

Contact Information

Menora We2 Auto Detailing Studio


Irinjalakuda Studio: Thekkekkara Road, near Metro Health Care Hospital — +91 83048 02244
Mannuthy Studio: Bypass Road, near Plakkat Tyres, Thrissur — +91 94465 70800
Website: we2autodetailing.com